City of Santa Clara, CA
Project Overview
The Santa Clara Police Department (SCPD) engaged DELTAWRX to manage the acquisition and implementation of a new Computer Aided Dispatch (CAD) and Records Management System (RMS). The scope included a comprehensive needs assessment, development of functional requirements and a Request for Proposal (RFP), facilitation of proposal evaluation and vendor selection, contract negotiation, and implementation oversight.
Client Profile
Santa Clara is a full-service city with a population of approximately 120,000. SCPD employs 149 sworn and 67 support personnel. The Emergency Communications Division, staffed by 19 certified dispatchers, serves as the City’s primary 9-1-1 PSAP.
Client Challenges
SCPD’s legacy systems lacked integration, were nearing end-of-life, and presented challenges in data sharing, reporting, and support. The Department required a modern, unified solution to improve operational efficiency, data integrity, and stakeholder engagement.
DELTAWRX Solutions
DELTAWRX conducted stakeholder interviews, ride-alongs, and operational observations to assess SCPD’s environment. The team developed 70 business process maps, identified functional and technical needs, and created a tailored RFP. DELTAWRX facilitated vendor demonstrations, reference checks, cost analysis, and contract negotiations.
We also oversaw the system implementation of the new systems and provided extensive project management support by facilitating weekly status meetings, tracking issues, monitoring progress against the project schedule and budget, and developing regular written status reports.
Benefit to Client
SCPD benefited from a structured, end-to-end consulting engagement that ensured continuity, stakeholder involvement, and strategic alignment. The new CAD/RMS solution was designed to enhance dispatch coordination, streamline reporting, and improve data access across the Department.