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City of Minneapolis


* Operational Analysis and Business Process Mapping
* Business Needs Assessment
* Requirements Definitions
* RFP Development
* Proposal Evaluation
* Contract Negotiations
* Implementation Oversight

Service Population: 


At the time of our engagement, Minneapolis Police Department (MPD) had approximately 840 sworn officers and 300 civilian employees. MPD was using a custom-built Records Management System (RMS) called the Computer Assisted Police Reporting System, or CAPRS. The City of Minneapolis initially hired DELTAWRX to assess its records management environment. DELTAWRX mapped core business processes, identified business needs, and conducted a gap analysis to develop a business case report for procuring new technology. The business case report included specific recommendations for functional and organizational business process improvements, as well as a budget for technology procurement.

Based on the outcome of the business needs assessment, DELTAWRX was further retained to assist with the procurement and implementation of a new RMS for the Police Department. DELTAWRX worked with the City and the Police Department to specify functional requirements, including interfaces, and develop and release a request for proposals for a new RMS. DELTAWRX facilitated the proposal evaluation process, developed scenarios and interview questions for the vendor presentations, attended and guided the vendor presentations, and analyzed cost proposals. DELTAWRX assisted the City with negotiating a contract with the selected vendor and then provided subject matter expertise during system implementation.

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