Prior to implementing the new RMS and JMS, ACPD and ACSO used outdated systems that were not fully utilized, relying instead on manual processes and paper documentation.  The result was myriad difficulties for both field personnel and administrators, including user frustration, report errors, and significant delays in report writing and submission. Additionally, processes across each department were not standardized, which resulted in non-uniform results.

Regarding the CAD project, the County is using a legacy application that is no longer being upgraded at regular intervals. As such, integration with other public safety applications is not possible.