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Service Population: 128,000
Project Dates: 2014 - 2016
Client Type: Multi-disciplinary, single jurisdiction
Project Phases: 
  • Needs Assessment
  • RFP Development
  • Proposal Evaluation
  • Contract Negotiation
  • Implementation Oversight

DELTAWRX assisted the City of Visalia Police and Fire Departments with replacing their legacy CAD/Mobile and RMS systems.  After conducting interviews and focus group discussions with more than 100 system end-users and shadowing personnel in both Dispatch and Records, DELTAWRX prepared a Master Plan for the City.  The Master Plan documented the current public safety technology environment, with a focus on application software.  In addition, it identified employees’ functional, technical and organizational business needs for the desired future state, as well as providing a scope for the RFP and budgetary estimates.


DELTAWRX worked closely with the City’s Purchasing Department to develop a request for proposals for the new solution.  We also supported a comprehensive proposal evaluation process, which included vendor demonstrations, reference checks and site visits. 


We ultimately supported the City through contract negotiations and served as a Project Manager during the system implementation.  In this role, we tracked open issues, ensured vendor compliance with the Statement of Work, Training Plan and Acceptance Test Plan, and oversaw cutover activities. 


This project is particularly significant to the City of Visalia Police Department which transitioned from dictation and paper-based report writing to an electronic, automated field reporting application and the use of convertible laptops, driver’s license scanners and smartphone-compatible technology.

City of Visalia, CA

“They are true professionals in every sense of the word and are highly recommended.”

- Project Manager, Visalia Police Department

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