Service Population: 127,000
Project Dates: 2017 - 2020
Client Type: Multi-disciplinary, single jurisdiction
Business Process Analysis
The City of Santa Clara engaged DELTAWRX to lead an effort to replace the Police and Fire Department’s disparate CAD, Mobile Computing, Report Writing and RMS applications. In conjunction with this effort, the Police Department also sought to streamline business practices when possible and eliminate the information silos that have developed primarily as a result of using numerous third-party systems.
DELTAWRX documented the strengths, weaknesses, challenges and opportunities in the current technology and support environment and identified the Police Department’s functional, technical and organizational business needs as pertain to a future CAD/RMS. In addition, our team mapped 70 common business processes, spanning multiple operational areas including communications, report writing, crime reporting, records, property and evidence, training, asset and supply management and more. For each business process, we identified potential areas for improvement with the acquisition of a new public safety application software suite.
Working from this foundation, we documented the system requirements, prepared an RFP, assisted the City with evaluating proposals, led contract negotiations and oversaw the implementation of a new CAD/Mobile System. We are currently assisting the Police Department with contract negotiations for the new Report Writing and RMS solution. In addition, the City of Santa Clara has retained DELTAWRX to assist with its transition to the National Incident-Based Reporting System (NIBRS).
PUBLIC SAFETY SYSTEMS REPLACEMENT PROJECT
City of Santa Clara, CA
“Thank you for your continued support throughout this project. You’ve been worth every penny.”
- Captain, Santa Clara Police Department