Service Population: 1.4M
Project Dates: 2008 - 2014
Client Type: Single agency serving multiple jurisdictions
Business Process Mapping & Improvement Analysis
The Orange County Fire Authority (OCFA) is a regional fire service agency that operates 72 fire stations and serves 23 cities and all unincorporated areas in Orange County. DELTAWRX assisted OCFA with analyzing the four core applications that support its mission critical operations on a daily basis: Computer Aided Dispatch (CAD), Mobile Computing, Integrated Fire Prevention (IFP) and Orange County Fire Incident Reporting System (OCFIRS). IFP and OCFIRS are locally developed systems that together serve as the agency’s core Fire Records Management System.
As a result of our analysis and the shortcomings identified with the current applications, OCFA issued a Request for Proposals (RFP) for a Commercial Off The Shelf (COTS) CAD/Mobile and Fire Records Management System. DELTAWRX collaborated with OCFA to develop the RFP and lead the subsequent evaluation process, which included evaluating written proposals, facilitating system demonstrations and coordinating site visits. At the conclusion of the evaluation process, DELTAWRX assisted OCFA with justifying its decision to only procure a new CAD/Mobile solution, and further develop the functionality available in its homegrown fire records solution.
In addition to assisting with the RFP development and evaluation process, DELTAWRX provided project planning services, prepared a business needs assessment, documented existing businesses processes and developed a change management plan. OCFA ultimately went live with the new CAD/Mobile system in early 2014.
FIRE SYSTEMS ANALYSIS AND PROCUREMENT
Orange County Fire Authority, CA
As a result of our strong partnership, OCFA re-engaged DELTAWRX following the transition to its new CAD/Mobile system to assess the strengths and weaknesses of the implementation.