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Service Population: 1,000,000
Project Dates: 2013 - 2020
Client Type: Multi-disciplinary, multi-jurisdictional
Project Phases: 
  • Needs Assessment
  • RFP Development
  • Proposal Evaluation
  • Implementation Oversight

DELTAWRX assisted DuPage County with the replacement of its Computer Aided Dispatch (CAD), Mobile Computing, Field Reporting, and Law Enforcement Records Management System.  Once implemented, the solution is likely to be used by 65 public safety agencies and ten PSAPs across the County, facilitating county-wide data sharing and providing users with increased application software functionality.


To meet the diverse needs of each potential user group, DELTAWRX, under the direction of the Emergency Telephone System Board, engaged in cross-functional, cross-departmental, and cross-agency focus groups to discuss project goals and future system requirements.  We documented these and other needs in a Request for Proposals for a future system, and assisted the County with managing the procurement process.


DELTAWRX led a multi-agency Evaluation Team in the proposal evaluation process, which included analyzing technical proposals and vendors’ responses to the functional requirements.  We also assessed finalists’ cost proposals, enabling the Evaluation Team to objectively compare one-time and recurring system costs. 


Other evaluation activities included supporting reference checks and site visits, facilitating finalist vendor demonstrations, and documenting the Evaluation Team’s decisions in a Vendor Selection Report.  DELTAWRX is currently providing Project Management services to the County and overseeing the implementation of ETSB’s selected system.

DuPage County Emergency Telephone System Board (ETSB), IL

“DELTAWRX is a no-nonsense company.  They have good systems for project management and hold the vendor accountable.  They understand government and have a great deal of subject matter expertise in the areas of RFP development and PM work for CAD, RMS, etc."

- Executive Director, Emergency Telephone Systems Board of DuPage County 

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