CLIENTS
Client success is our highest priority. DELTAWRX has built a reputation for outstanding customer service by exceeding client expectations and taking extra steps, often beyond our contracted scope of work, to ensure that project outcomes yield beneficial results.
DELTAWRX knows that community and first responder safety, efficient use of taxpayer dollars and effective operations are of paramount importance and we we understand the complexities public sector agencies face with strategic planning, technology and change management projects. We also know that every organization is unique so we approach each project with a customized strategy.
Our collaborative approach allows us to develop practical, feasible and implementable solutions to address both immediate needs and long-term goals.
We encourage you to reach out to any of our clients to learn more about the benefits of working with DELTAWRX!
REPRESENTATIVE ENGAGEMENTS
DELTAWRX developed a Strategic Technology and Implementation Plan for updating and replacing the City of Boston's aging public safety information systems and managed the procurement process.
CONSOLIDATED DISPATCH IMPLEMENTATION PLANNING
Chittenden County Regional Planning Commission, VT
The Chittenden County Regional Planning Commission engaged DELTAWRX to develop an implementation plan to consolidate emergency services dispatching currently provided across nine disparate entities in Chittenden County.
DISPATCH CONSOLIDATION STUDY AND OPERATIONAL ASSESSMENT; RADIO SYSTEM IMPLEMENTATION SERVICES
Hamilton County Public Safety Communications, IN
DELTAWRX assisted Hamilton County Public Safety Communications with improving its dispatch environment on the heels of a challenging multi-PSAP consolidation. Four years later, we returned to conduct an operational assessment as the consolidated communications center prepared to pursue accreditation. Amid these engagements, we assisted the County with the replacement of its proprietary EDACS radio system with a modern, standards-based P25 system by providing technical expertise and implementation support services.
NEEDS ASSESSMENT AND DISPATCH MODERNIZATION PLAN
Massachusetts State Police
Our team assessed the State Police's CAD/RMS system, documented the requirements for a future system and prepared a strategic plan to centralize dispatch operations at the troop level that involved identifying stakeholders' technology, staffing, governance, facility and other requirements.
STRATEGIC PLAN TO ESTABLISH A BODY-WORN CAMERA PROGRAM
Metro Transit Police Department, MN
DELTAWRX worked with the Metro Transit Police Department to plan for and implement a body-worn camera program, including recommendations for equipment usage, recording protocols, data access, storage and release and accountability.
FIRE SYSTEMS ANALYSIS AND REPLACEMENT
Orange County Fire Authority, CA
DELTAWRX assisted the OCFA with analyzing its CAD, Mobile Computing, Integrated Fire Prevention and Incident Reporting System applications, mapping and assessing its business processes, and supporting the replacement of a subset of its systems.
DELTAWRX assisted the City of Santa Clara Police Department with replacing its legacy CAD/Mobile and RMS systems. Our engagement involved a needs assessment, business process mapping, RFP development, proposal evaluation activities, contract negotiations and implementation oversight.
STRATEGIC OPERATIONS AND ADMINISTRATION STUDY
South Sound 911, WA
South Sound 911, in partnership with public safety agencies in Pierce County, and the County itself, engaged DELTAWRX to conduct a multi-faceted strategic study of the emergency communications environment. Our work analyzed dispatch operations, radio system usage, the use and administration of emergency communications funding and multi-jurisdictional governance for this consolidated emergency communications center.
