Contract Negotiations

Critical to any successful system or service implementation is the successful negotiation of a sound agreement that protects the functional and technical interests of our clients. Through our years of negotiating contracts on behalf of our clients, we have developed contract guidelines that are fair, reasonable and in the best interest of public agencies. We work hard to ensure that the system selected is the system represented in the final contract. Some of the key areas that we address include:

Best and Final Offer Assistance Statement of Work Review Service Level Agreement Review Maintenance Agreements Responsibility Matrices Functional Acceptance Testing Key Personnel Benchmarking

System Performance Criteria Payment Schedules Software License Terms Customization and Integration Strategy Order of Precedence Payment Milestones Hold Back Criteria