Change Management

Change management is often the key to a technology project’s success. DELTAWRX works closely with the organization’s management team to ensure all operational and business aspects are considered. Our consultants have served clients with the following change management related tasks:

Case Study

A mid-western city sought an evaluation of the multiple public safety systems in use by the Police, Fire, Municipal Court, Jail and EMS Departments. After conducting needs analyses for each of the involved agencies, DELTAWRX consultants led a team in developing functional requirements and an RFP for a new enterprise CAD/RMS system. DELTAWRX consultants assisted with system selection and contract negotiations.

Following the system selection, DELTAWRX led the City’s Police Department in reengineering more than 30 existing business processes in preparation for the implementation of new integrated public safety system software. In 2005, the new system replaced the City’s multiple stand-alone systems with an integrated solution that provides enhanced functionality and interfaces to other local, state and federal systems.